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"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
Chad Lindsey -
Honolulu, HI

Customer Service Manager's solution - to do list for Customer Service Manager


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Customer service manager controls organization and quality of customer services, plans and supervises after-sales service and takes care about good customer relations. Usually customer service manager conducts and controls service personnel, motivates employees and makes sure that they have appropriate level of knowledge and skills.
Customer service manager is a person who works a lot with people - clients and subordinates. It is very important for customer service manager to be organized and punctual, because he/she is responsible for one of the most essential components of company's image - quality of service. Proper task management software can be very helpful in organization of customer service manager's time.
Let's take a sample of Customer Service Manager's typical to-do-list:

  • Conduct training to improve communicative skills of new employees
  • Examine probationers regarding knowledge of company's products
  • Present updated customer relations policy to staff
  • Print 100 copies of updated quality-control questionnaire
  • Review after-sales service reports for current week

Task and Time planning solution for Customer Service Manager
As we can see typical to-do-list of Customer Service Manager consists of one-time tasks that can be scheduled on different time and dates (such as "Present updated customer relations policy to staff"), and recurring tasks (such as "Review after-sales service reports for current week"). That's why software for Customer Service Manager should support possibility to plan Due dates of tasks and set task recurrence.

Customer Service Manager 's solution
Prioritizing and Categorizing tasks in Customer Service Manager's workflow
To organize tasks properly Customer Service Manager needs to be able to prioritize and categorize his/her professional tasks and appointments, so they can be easily grouped, filtered and sorted. For example task "Examine probationers regarding knowledge of company's products" can be referred to category "Staff training" and have priority "Urgent". Besides, Customer Service Manager should be able to use pop-up or e-mail task Reminders.

Document management within Customer Service Manager's workflow
Important part of Customer Service Manager's work is document management. Appointment management software used by this specialist should provide easy access to documents by attachment files to tasks. For example task "Print 100 copies of updated quality-control questionnaire" - file with questionnaire can be attached to task, so Customer Service Manager can open file with one click on hyperlink.

Customer Service Manager 's solution

Choosing the right software for Customer Service Manager:

  • VIP Organizer is software for Customer Service Manager who wants to organize and control only individual professional activity.
  • VIP Team To Do List is task management software that works via e-mail and can be helpful for Customer Service Manager who would like to organize and control service personnel. This software allows sending and receiving to-do-lists by e-mail.
  • VIP Task Manager is most powerful task and time management product which can be used for planning, tracking and reporting of service personnel's tasks. This is customizable collaboration and workflow management tool that works in real-time regime via LAN or/and Internet.

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VIP Simple To Do List
Simple and effective to-do list software
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