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"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
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Product Liability Checklist

 

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Product Liability Checklist Product liability management is an essential part of the risk management process for any organization that treats for its customers and tends to manufacture or sell high-quality and merchantable products. The following Product Liability Checklist describes how to plan for product liability.


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  1. Consider Reasons For Product Recall.
    • Manufacturing Defect. A recall claim can be initiated by your customer if your product has been produced with some portion of unreasonably unsafe defects.
    • Design Defect. A claim can be made if the design of your product is inherently unsafe and may harm your consumers.
    • Defective Warnings or Safety Instructions. In case your product isn’t properly labeled and has insufficient safety information for consumers to understand the hazard potential, a recall claim can be initiated against your company.
  2. Ensure Product Safety.
    • Warn customers about potential risks (if any).
    • Be sure consumers have got information (safety precautions) so they understand the risks.
    • Be sure consumers know adequate warnings and safety instructions about misuse.
    • Monitor safety of your product regularly (e.g.: by conducting product testing and investigating complaints).
    • Take immediate actions in case a safety problem is found.
    • Recover and recycle product packaging.
    • Provide consumers with safe disposal guidelines describing what to do with the product at the end of its life (especially if you offer electronic equipment and chemical goods).
    • Have a good quality control system within your company to monitor product safety and performance.
    • Make sure your supply/delivery agreement clearly specifies liabilities and requirements for product safety, quality and recall.
  3. Prevent Product Loss.
    • Be sure your product has a thoughtful and appropriate design that fits with the product’s features and functions.
    • Conduct thorough testing of the product before it hits shelves.
    • Make a realistic evaluation of the hazard potential.
    • Provide your product with necessary instructions for use.
    • Check if your product has essential marking and identification information (like labels, warnings, prescriptions, manufacturer's/retailer’s identity, and other on–product messages).
    • Make sure there’s a good shipping package for transporting the product.
    • Examine the display package and ensure it fits with the product design.
    • Contact with your insurance agent to negotiate details of a product liability policy, so that the insurer is liable to cover the following things:
      • Product guarantees
      • Product recalls made by consumers
      • Product tampering
      • Profit protection
  4. Plan for a Recall Process.
    • Appoint a recall coordinator who will manage the product recall process.
    • Keep records on your product’s life-cycle.
    • Use serialization or marking (individually or by batch) as a convenient way to track the life-cycle.
    • Plan for a complaint management process that may include such general steps as:
      • Gather customer feedback
      • Analyze the data to detect early claims
      • Respond to claims
      • Minimize the impact of a recall
      • Constantly evaluate consumer complaints, warranty claims, inspection records, ...


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