Solutions
Solutions
Solutions
Solutions
Buy
   Home  » Solutions  » Checklists  » Customer Service Training Checklist

Task Management Software

Business Management
Project Management
Process Management
Task Management
Employee Management
Customer Management
Marketing
Sales Management
Finance Management
Product Management
Company Activity
Office Management
Document Management
Other Management
Crisis Survival
Skills Development
Education
Household
Cleaning
Family
Holidays
Event
Travelling
Safety
Miscellaneous

VIP Task Manager Professional

Play VIP Task Manager demo Play Demo >>

  Authorization

Login:
Password:
Register
Forgot your password?
Login As:
Login As
You can log in if you are registered at one of these services:
  TESTIMONIALS
"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
Chad Lindsey -
Honolulu, HI

Customer Service Training Checklist

 

All Travel Checklists

Customer Service Training Checklist This Customer Service Training Checklist gives a number of tasks that you can do step by step to develop a training programme and plan for training sessions. It will be helpful for department heads, managers and other people who take care of developing competencies and skills of employees involved in providing customer service.


Order 750 checklists in MS Word and PDF printable format at $49.99 USD only. BUY NOW! 

  1. Define Success of Your Training Programme.
    • Have clear expectations and results to be obtained at programme completion.
    • Set objectives for the programme.
    • Make a definition of success for your training endeavor.
    • Let your employee figure out your definition and understand what success looks like.
    • Quantify measures of success. For example:
      • Satisfaction (as a manager you’re satisfied with results your employees gained after training).
      • Goal achievement (goals and objectives of your training programme has been achieved).
      • Improvement (there’re some improvements to be applied to your custom service after the training process is finished.)
    • Provide these measures to employees as major goals they must accomplish during and at the end of the training process.
  2. Define Key Principles for the Programme.
    • Every single customer is treated as special.
    • A customer service employee always respects your company’s customers, regardless of how this employee is treated by the customers.
    • Prioritization is used to handle multiple requests.
    • A customer service employee always tries to anticipate what a customer needs in order to provide a better service.
    • Customer service is provided on a continuous basis, from the very beginning to the end of every transaction.
    • Professional and courteous behaviors are used at all times.
    • A customer service employee always listens to a customer and tries to do his/her best to meet the customer’s needs.
    • A customer service employee promises to satisfy a certain need only if he/she is completely assured the promise can be made.
    • A genuine understanding and care are always used to figure out what a customer requests.
    • Every customer’s question is always answered, without exception.
    • Customer complaints are always handled with courtesy.
  3.  Communicate the Programme.
    • Create your programme in the form of an action plan that specifies key activities and tasks for achieving success.
    • Share this document between employees involved in providing customer service.
    • Be sure your employees know what you expect to get after the programme is realized. For example, you can use a meeting as a good way to communicate the programme and tell your workers about upcoming training.
    • Set start date, finish date and duration for the training process.
    • Choose location where training sessions will be arranged.
    • Be sure your workers are aware of all this information.
  4.  Provide Tools and Material Necessary for Training.
    • Provide your workers with software and hardware tools required for customer service training. For example, these tools include:
      • Special software dedicated to creating and sharing various training materials.
      • Presentation management software and slideware.
      • Graphic design applications.
      • Computers, laptops, headsets, microphones.
      • Cell phones, Pocket PCs, Blackberry.
      • Black boards and white boards.
    • Consider organizing additional training workshops and seminars to help your trainees as well as trainers to learn how to use software/hardware tools.
    • Provide your employees with necessary teaching material. For example:
      • Books and manuals.
      • Guides describing how to handle common situations and scenarios.
      • Examples of the best behaviors.
  5.  Plan Scenarios for Training Sessions.
    • Describe roles for common situations.
    • Create a list of the most challenging situations ...


Order 750 checklists in MS Word and PDF printable format at $49.99 USD only. BUY NOW! 

CentriQS Tasks Management Solution new

Looking for multi-user task management software? Try CentriQS complete task management solution for planning, tracking and reporting tasks, projects, and schedules. Increase productivity of your small business or office by better organizing your employees' tasks and time.

FREE Download CentriQS

Software  
CentriQS new -15% OFF
All-in-one business management software
for small and midsize enterprises

VIP Task Manager
Multi-user project management software
to plan, schedule and track project tasks.

VIP Checklists
More than 750 ready-to-use to-do lists
to plan your personal and business life

VIP Team To Do List
Professional task management software
to make and send team todo lists by email

VIP Organizer
Personal time management software
to organize time at home and at work

VIP Simple To Do List
Simple and effective to-do list software
to plan daily chores, trips, wedding, etc.

  Products *Solutions* Download Buy Support Contact My Account 

  Copyright 2004 - 2017 VIP Quality Software, Ltd. All Rights Reserved.

 
Site Map
Legal Information