Solutions
Solutions
Solutions
Solutions
Buy
   Home  » Solutions  » Checklists  » Customer Service Checklist

Task Management Software

Business Management
Project Management
Process Management
Task Management
Employee Management
Customer Management
Marketing
Sales Management
Finance Management
Product Management
Company Activity
Office Management
Document Management
Other Management
Crisis Survival
Skills Development
Education
Household
Cleaning
Family
Holidays
Event
Travelling
Safety
Miscellaneous

VIP Task Manager Professional

Play VIP Task Manager demo Play Demo >>

  Authorization

Login:
Password:
Register
Forgot your password?
Login As:
Login As
You can log in if you are registered at one of these services:
  TESTIMONIALS
"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
Chad Lindsey -
Honolulu, HI

Customer Service Checklist

 

All Travel Checklists

In order to earn the best experience and meet goals, your company needs to create a department, or at least to form team which will treat the company's customers, assign duties, arrange events, and manage activities of representatives. Read the given below customer service checklist to know more about all the mentioned.

CustomerServiceChecklist.zip 6,5 Kb


Order 750 checklists in MS Word and PDF printable format at $49.99 USD only. BUY NOW! 

1. Customer service responsibilities.

  • Consider creating a department in your company which will develop custom service policies, take care of customer service, and treat your clients in the best way.
  • Employees of the department will take the following responsibilities:
  • Communicate and contact with all customers.
  • Respond to customer e-mails, telephone queries and complaints.
  • Minimize any wait time and provide the most efficient activities.
  • Ensure a pleasant, smooth and efficient treating of customers.
  • Prepare documents required for making deals with customers.
  • Work on behalf of the company to resolve issues in a fair and equitable manner to ensure continued efficiency and loyalty.
  • Cooperate closely with upper management to consider new solutions and adding special sections to the company's policies.
  • Participate in and attend trainings organized by the company management to qualify and develop skills.
  • If your company is rather big or it is going to enlarge, consider hiring new employees.

2 Customer service experience.

  • Consider several basic rules of techniques:
    • Always engage customer's attention – You should strive for building a rapport and trust with your customer. You can do this in various ways, but the easiest one is to find out what your customer wants by engaging him/her in a friendly conversation. You should introduce yourself by name and where appropriate ask the customer's name.
    • Find out what your customer really wants – Often when a customer comes to a store, he/she may be confused and unsure on where or how to find something. Your primary role is to guide and assist the customer in getting what he/she wants. You can talk to the customer politely, ask relevant questions, and attentively listen to what he/she tells you.
    • Plan your next actions in advance – When communicating with your customer, it may happen you feel you do not know what to do next. For example, after you have assisted one of your customers, you obviously need to help another customer but you do not remember which one. If you do not help the next customer, he/she will not buy something in your store. In order to avoid such a negative scenario, you should plan your actions at the beginning of each workday and create a list of daily duties in advance.
    • Standards – Image and reputation of your company are based on the degree of your customers' satisfaction. Customer satisfaction can be strengthened by sustaining etiquette in your company. To achieve this goal, common standards should be created and introduced in your company, so all representatives will be aware of how to treat your customers.
    • Thanking your customer – There is one important rule: customers like to feel valued and treated with courtesy. Just follow this rule and be thankful for what your customers say about your company.
  • Two typical mistakes that make customer experience worse:
    • Not keeping promises – This is the most frequent and terrible mistake that many companies make when dealing with their customers. You really need to make promises and ensure your customers that some work or service will be done timely and in full range. But you shouldn't make promises rashly just to retain your customer...
      Order 750 checklists in MS Word and PDF printable format at $49.99 USD only. BUY NOW! 

CentriQS Tasks Management Solution new

Looking for multi-user task management software? Try CentriQS complete task management solution for planning, tracking and reporting tasks, projects, and schedules. Increase productivity of your small business or office by better organizing your employees' tasks and time.

FREE Download CentriQS

Software  
CentriQS new -15% OFF
All-in-one business management software
for small and midsize enterprises

VIP Task Manager
Multi-user project management software
to plan, schedule and track project tasks.

VIP Checklists
More than 750 ready-to-use to-do lists
to plan your personal and business life

VIP Team To Do List
Professional task management software
to make and send team todo lists by email

VIP Organizer
Personal time management software
to organize time at home and at work

VIP Simple To Do List
Simple and effective to-do list software
to plan daily chores, trips, wedding, etc.

  Products *Solutions* Download Buy Support Contact My Account 

  Copyright 2004 - 2017 VIP Quality Software, Ltd. All Rights Reserved.

 
Site Map
Legal Information