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"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
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Honolulu, HI

Business Process Review Checklist

 

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Business Process Review Checklist This Business Process Review Checklist is a guiding document that will help you to arrange your activities in order to inspect existing business processes to define if they need any improvement or re-organization. With a help of this Business Process Review Checklist you can study steps of this procedure


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Business Process Review Tools:

  • Collecting Data:
    • Auditing technological, administrative, external and human factors of the process;
    • Interviews and surveys to collect data from workers, managers and external contributors;
    • Analyzing workflow charts, performance measures and appropriateness of controls;
    • Analyzing process inputs: quality of raw materials, customer requirements, labor, etc;
    • Auditing applied regulations and standards for their compliance with actual performance;
  • Data Processing:
    • Technical and methodical expertise carried out by appropriate specialists;
    • Qualifying and investigating existing problems to rank them;
    • Discussions with focus groups to conclude appropriate resolutions;
    • Researching possible ways to rectify situation and recommending them to organization;

Business Process Review Steps:

  • Visualize the business process’s map (create a chart of successive steps and operations);
  • Review the operating environment and characterize it in clear-cut terms;
  • Discuss the problems that appear with the current process in the current environment;
  • Identify and qualify problems once sufficient evidence is gathered;
  • Arrange a series of meetings with process participants to brainstorm why the problems exist and how to resolve them;
  • Review the business process’s documentation to make sure that it accurately reflects the manner that the actual business functions;
  • Analyze business process’s products and services to identify decrease of their quality;
  • Conduct an expertise to determine the character and type of quality decrease as it may point at certain defects in the process’s workflow;
  • Create extended business process’s plan to depict how different inputs (customer requirements, materials, labor, etc) are coming into the process on every step – so called “ICOR” (inputs, controls, outputs and resources);
  • Apply different process review methodologies:
    • Run the process through all items of business process review toolbox;
    • Apply troubleshooting procedures to identify faulty process steps;
    • Test personnel to see if they know their duties well;
    • Observe personnel carrying out their tasks to note if any mismanagements take place;
    • Control process-related supplies and inputs to define their quality;
    • Interview workers to gather their input about the process problems;
    • Test out business process’s technological components and infrastructure;
    • Drive the process’s model through different scenarios to review its effectiveness;
    • Conduct surveys and assemble focus groups to collect their ideas for business process improvement;
  • Evaluate internal controls, policies and procedures used to govern the process;
  • Observe personnel completing tasks ...


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