Business Process Creation Checklist

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Four Generic Steps.

• Process Identification: gaining a full understanding of all the activities of your business process
• Information Gathering: establishing process objectives, identifying risks and setting key controls of the process
• Process Mapping: creating a model of the business process and sharing this model among people involved in process execution
• Analysis: launching pilot test to evaluate performance and make the process run more effectively and efficiently

Step #1. Process Identification.

• Conduct an analysis of your business environment to identify current state of your business (e.g. you can use SWOT, PERT)
• Identify key internal and external factors that have the greatest impact on your business
• Define critical problems caused by any of the factors
• Figure out if there are existing solutions or workarounds that can overcome the problems
• Analyze which of the problems have a significant impact on customer satisfaction
• Understand your customers’ needs and expectations
• Identify current level of customer satisfaction and how the problems reduce it
• Confirm the need for creating a process that could solve the problems and increase customer satisfaction
• Develop an process outline that explains general workflow
• Create a process timeline that includes start and finish time for process workflow
• Break down process workflow into smaller work components, such as activities, steps and tasks
• Schedule timeframes for workflow components
• Add workflow components to the process timeline
• Add milestones to the timeline
• Develop a diagram of workflow components to have a big picture view of your business process

Step #2. Information Gathering.

• Identify people involved in the process (stakeholders)
• Define roles and responsibilities for stakeholders
• Agree on buy-in requirements for stakeholders
• Schedule stakeholder meetings for discussing process data
• Establish process goals
• Identify process risks
• Agree on desired levels of process performance
• Determine key controls for managing process risks and performance
• Develop success criteria for your business process
• Appoint employees who must execute the process
• Plan for process contingency and develop corrective action plans
• Develop a profile that specifies all the information (stakeholders, roles, goals, risks, performance expectations, controls, success criteria, appointed personnel, contingency plan) about your process

Step #3. Process Mapping.

• Have one or several meetings with appointed employees to discuss the process
• Explain key process data (goals, performance and risks) and what’s expected of the employees
• Be sure every worker clearly understands your business process
• Focus your employees on the key targets – customer satisfaction and business success
• Develop a map of the process to create a visual representation of workflow and timeframes
• Add comments, ......

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