Business Process Complexity Checklist

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1.    Complexity Metrics.

• Activity (hierarchy) complexity: number of activities involved in a business process
• Control-flow complexity: number of control-flow elements in a business process
• Data-flow complexity: number of data joins and splits in a business process
• Resource complexity: number and types of resources involved in a business process
• Budget complexity: an amount of funds that either directly or indirectly influence a business process
• Performance complexity: multiple evaluation criteria to determine process performance and efficiency

2.    Designing Complexity Matrix.

• Calculate the mentioned metrics for each of your business processes
• Score the results of your calculation to determine which processes have higher complexity
• Rank and prioritize your business processes by complexity scoring
• Develop a matrix of the complexity measures to show how the processes are related to each other
• Use this matrix in planning strategic approaches for managing company development within the complex process environment

3.    Managing Complex Processes.

• Perform audit of existing business processes
• Use the complexity matrix to understand the most complex processes
• Analyze the most complex processes and understand what type of complexity they have
• Use four types of process complexity in your analysis, such as:
  • Logistical complexity
  • Technological complexity
  • Organizational complexity
  • Environmental complexity
• Be sure your process environment is transparent enough to perform the analysis
• Define goals and desired outcomes for each process
• Review process responsibilities and figure out if every process is provided with sufficient personnel
• Evaluate process performance within your......

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