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"...This is an excellent program. I'm so glad that I stumbled on to this when researching for task management programs. Very low learning curv, quite flexible, and the price is right. Tried at least 20 other programs, either too complicated, too expensive, or poor documentation..."
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Business Process Assessment Checklist

 

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Business Process Assessment Checklist Business Process Assessment Checklist is designed to support business managers and owners in evaluation of their business processes to define their viability and profitability. With a help of this checklist you can assess the process team, products, services, operations and execution.


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Assess Process Team:

  • Inspect quality of the process team organization: make sure descriptions of roles and jobs are well-elaborated, as well as their interrelations and responsibilities;
  • Examine qualities of existing manpower – availability of required competences, experience, critical and secondary skills, education levels, certifications, etc;
  • Evaluate adherence of employees to the process culture: check their practical attitudes, level of knowledge regarding customer service, mindsets towards process goals, ethics, etc;
  • Examine their knowledge about the process procedures, including quality requirements and personal safety, emergency situations, etc;
  • Evaluate how well the process operations are protected against potential human failures;
  • Assess investments that can be made into manpower to improve process performance;

Assess Process Operations and Performance:

  • Assess tear-and-wear of the process assets (such as equipment, tools, etc) and compare their current state against the depreciation schedule;
  • Examine whether the process uses the optimal way to deliver the required product – evaluate efficiency rate of the methods and technologies involved into production;
  • Assess opportunity for investment into process modernization and improvement – model and measure costs and anticipated benefits from such an opportunity;
  • Inspect procedures and documentation which regulate the process activities and steps – make sure they provide proper specifications and requirements for doing these activities right;
  • Evaluate practical execution of the process tasks and operations to assure they are executed appropriately – assess adherence of employees to the process procedures;
  • Evaluate process viability – how long this process can stay effective without a change;

Assess Process Products and Services:

  • Inspect relevance and correctness of the process product specifications – evaluate whether they provide process executers and controllers with an exhaustive product description;
  • Assess the process’s ability to deliver stable level of results: review statistics on process yield and define rate of its variability – evaluate whether this rate is sufficient (if the spoilage rate meets certain acceptability criteria);
  • Evaluate the costs allocated to.....



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